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YOUR TRUST, OUR PRIORITY
Privacy Policy
We respect your privacy and are committed to protecting your personal data. This policy explains how we handle your information when you shop with Papozi.com
📅 Last Updated: February 13, 2026
256-bit Encryption
No Data Selling
GDPR Compliant
📑 Quick Navigation
1. Information We Collect
When you interact with Papozi.com, we collect certain information to provide and improve our services. We only collect what is necessary to fulfill your orders and enhance your shopping experience.
Personal Information
Name, phone number, email address, delivery address. This is required to process and deliver your orders.
Payment Information
We do NOT store credit card details. Mobile money transactions are processed through secure telecom gateways (MTN/Airtel).
Usage Data
How you interact with our website, pages visited, products viewed, referring website, and device information.
Communication Data
WhatsApp chats, email correspondence, and call records for customer service and order verification.
Papozi.com Promise: We only collect what we need. No more. No less. Your information is never sold or rented to third parties for marketing purposes.
2. How We Use Your Information
Your data helps us serve you better. Here's exactly how we use the information you provide:
- Order Processing: To confirm, process, and deliver your purchases.
- Customer Support: To answer your questions via WhatsApp, email, or phone.
- Order Updates: To send you delivery status, tracking information, and order confirmations.
- Improving Our Store: To analyze how customers use our site and improve the shopping experience.
- Fraud Prevention: To verify orders and prevent fraudulent transactions.
- Legal Compliance: To comply with Ugandan laws and regulations.
Marketing Emails: We only send promotional emails if you explicitly opt-in. You can unsubscribe anytime with one click. We never spam.
3. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information. However, we do share necessary data with trusted partners to fulfill your orders:
- Delivery Partners: SafeBoda, Glovo, Posta Uganda — receive your name, phone number, and delivery address.
- Payment Processors: MTN Mobile Money, Airtel Money — receive transaction details (but we never store your PIN).
- Email Services: We use email platforms to send order confirmations and updates.
- Analytics: Google Analytics helps us understand site traffic (anonymized data).
All third-party partners are contractually obligated to protect your data and use it only for the specific service they provide.
4. Data Security & Protection
We take data security seriously. Here's how we protect your information:
- SSL Encryption: Our website uses 256-bit SSL encryption — the same standard used by banks.
- Secure WhatsApp: End-to-end encryption for all WhatsApp communications.
- Limited Access: Only authorized Papozi.com staff can access customer data, and only when necessary.
- Data Minimization: We only keep data as long as needed (see below).
Data Retention: We retain order information for 5 years to comply with tax and warranty requirements. Marketing data is kept until you unsubscribe. You can request deletion anytime.
5. Your Rights & Choices
As a Papozi.com customer, you have full control over your personal data:
- Access: Request a copy of all data we hold about you.
- Correction: Update or fix inaccurate information.
- Deletion: Request that we delete your personal data ("right to be forgotten").
- Opt-Out: Unsubscribe from marketing emails anytime.
- Restrict: Limit how we use your data.
To exercise any of these rights, simply Contact Us or email support@papozi.com. We'll respond within 48 hours.
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6. Cookies & Tracking
Our website uses cookies to improve your experience:
- Essential Cookies: Required for shopping cart and checkout to function.
- Analytics Cookies: Google Analytics helps us understand how visitors use our site.
- Preference Cookies: Remember your settings for future visits.
You can disable cookies in your browser settings, but this may affect some website functionality (e.g., you may not be able to add items to cart).
7. Children's Privacy
Papozi.com does not knowingly collect information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will delete such information from our records.
Our products are intended for adult purchase. Minors should use our site only under parental supervision.
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8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll revise the "Last Updated" date at the top of this page. If we make significant changes, we'll notify you via:
- Email (if you've subscribed)
- WhatsApp broadcast
- A notice on our website homepage
We encourage you to review this policy periodically to stay informed about how we're protecting your data.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out:
- WhatsApp: +256 776 007 971 (fastest response)
- Email: support@papozi.com
- Call: +256 776 007 971 (8am - 5pm daily)
We're here to help. Your trust matters to us.