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FAST & RELIABLE DELIVERY
Delivery Policy
From Kampala to Kabale, Gulu to Jinja — we deliver nationwide. Fast, trackable, and always with care.
📅 Last Updated: February 13, 2026
Nationwide Delivery
Same-Day Kampala
Trackable
📑 Quick Navigation
1. Order Tracking
We believe in transparency. Every order is trackable:
- WhatsApp Updates: You'll receive real-time status updates via WhatsApp at every stage.
- Live Location: For same-day deliveries, we share live rider location.
- Tracking Number: For upcountry deliveries, we provide courier tracking number.
To track your order: Simply reply to any WhatsApp message from us. We will respond within minutes.
2. Delivery Partners
We partner with Uganda's most reliable delivery services:
🛵
SafeBoda
Same-day Kampala
🚚
Glovo
Express deliveries
📮
Posta Uganda
Nationwide
🚛
Papozi.com Fleet
In-house team
All partners are vetted and trained to handle electronics with care.
⚠️
3. Failed Delivery
If we're unable to deliver your order:
- Wrong address/phone: We'll attempt to contact you via WhatsApp/call. If unreachable after 3 attempts, order will be held for 7 days.
- No one available at delivery: Rider will wait 15 minutes. If unavailable, re-delivery fee applies.
- Refused delivery: If you refuse delivery without valid reason, you may be charged return shipping costs.
- Area inaccessible: We'll contact you to arrange pickup from nearest accessible point.
Pro tip: Keep your phone nearby on delivery day and reply to our WhatsApp messages to ensure smooth delivery.
4. International Delivery
Currently, Papozi.com delivers within Uganda only.
However, if you're visiting or have a friend in Uganda who can receive on your behalf:
- We can deliver to your hotel/Airbnb in Kampala
- We can deliver to your friend/family member in any Ugandan town
- We can hold your order for pickup for up to 14 days
Coming soon: We're working on cross-border delivery to Kenya, Tanzania, and South Sudan. Join our newsletter to be notified.
5. Contact Delivery Team
For delivery-related inquiries, our logistics team is ready to help:
- 📱 FASTEST WhatsApp: +256 776 007 971
- Email: support@papozi.com
- Call: +256 776 007 971 (8am - 5pm daily)
For urgent delivery changes: WhatsApp us immediately with your order number. We'll do our best to accommodate.
❓ Can I change my delivery address after ordering?
Yes! WhatsApp us immediately. If order hasn't been dispatched, we can update. Changes after dispatch may incur re-routing fees.
❓ What if I'm not home during delivery?
Rider will wait 15 minutes. If unavailable, re-delivery fee applies. You can also authorize someone else to receive.
❓ Do you deliver on weekends?
Yes! Saturday deliveries available in most areas. Sunday deliveries in Kampala only (subject to availability).